Welcome to First Call Resolution
Excellence, Adaptability, and Commitment
First Call Resolution (FCR) is a premier telecommunications BPO provider based in South Africa—recognized as the heart of the global call center industry.
ABOUT US
Who we are & What we do?...
Executive Summary
First Call Resolution (FCR), is a premier telecommunications BPO provider based in South Africa—recognized as the heart of the global call center industry. We specialize in inbound and outbound campaign services for international clients seeking efficient and cost-effective outsourcing solutions. Our tailored approach ensures that each client receives personalized attention, enhancing their brand with a unique, strategic touch.
Company Overview
FCR is built on a foundation of excellence, adaptability, and commitment to delivering superior customer experience. Leveraging South Africa’s highly skilled workforce and advanced call center infrastructure, we provide high-quality services to businesses across industries. Our expertise covers customer support, sales, technical assistance, and multi-channel communications.
Services
Our services span into various sectors ensuring we offer you the very best in customer support, sales, technical assistance, and multi-channel communications.
Unique Selling Proposition
What sets FCR apart?
Tailored Approach
We customize solutions to match each client’s brand voice and strategic goals.
Expert Workforce
Highly trained professionals with a focus on first-call resolution, efficiency, and customer satisfaction.
Cost-Effective Outsourcing
Competitive pricing models without compromising service excellence.
Cutting-Edge Technology
Advanced CRM, IVR, and AI-driven analytics to maximize efficiency and customer engagement.
Financial Projections & Pricing Models
Our revenue model ensures clients receive premium service at cost-effective rates while maintaining excellent ROI. We offer flexible pricing structures based on client needs, including:
First Call Resolution is the ideal outsourcing partner for international brands looking to enhance their customer interactions and drive business success. By combining industry expertise, advanced technology, and a commitment to excellence, we guarantee seamless and effective customer service solutions.
Let’s collaborate to deliver outstanding results—your brand deserves the best in telecommunications BPO!
Contact
For any enquiries, please forward us your details with the form below and we will contact you as soon as possible.
Address
25 Acropolis Street, Starwood, Phoenix, Durban, 4068, South Africa.
Call Us
+27 744 487 498
Email Us
info@firstcall.co.za
